2013 Sessions

Want to show the world what you’ve been working on? Email your proposal to conf@openhelp.cc. We’re interested in any topic related to documentation, support, and open communities. In particular, we’re excited to see talks related to the following:

  • Engaging user communities to create user-generated content, managing contributions and contributors, and getting people excited about helping other users.

  • Running effective documentation sprints, either in-person or remotely.

  • Making documentation available to everybody through better internationalization, localization, and accessibility.

The Open Help Conference has a heavy focus on open discussion, so we prefer presentations that foster discussion and collaboration. Plan to speak for 45 minutes. Proposals are evaluated as they come in, so send your proposal as soon as possible.

Demos and Briefs

Do you have something you want to show off, or something quick to say without preparing a full talk? We have slots for demos and brief talks. Briefs can be as short as a few minutes or as long as 15 minutes, but be prepared for questions. Email conf@openhelp.cc with a short description.

Can Help be Fun? A Wikipedia Experiment with Social Help

A year ago Wikipedia launched the Teahouse, a new-contributor support space with an intentional welcoming and playful tone, in a community that wasn’t known for its enthusiastically friendly response to new contributors. We focused on creative design, surfaced profiles of real helpers, emphasized invitation and personalization in Q&A forum responses, and implemented a badges program to motivate and acknowledge participants. Help forums that teach serious activities don’t have to be isolated and dry: they can be fun, supportive, and social experiences. We’ll show you why we think spaces like this can not only provide answers to contributors when they are stuck, they can create a sense of community and maybe even spark positive culture change.

Wikipedia: Too much documentation?

  • Peeter Coombe

Wikipedia’s internal documentation has grown almost as rapidly as its articles. New editors seeking help easily find themselves overwhelmed. With editor numbers in decline, lowering these barriers to entry is crucial to the site’s future. In this talk I’ll briefly cover some of the biggest challenges, and how we’ve been trying to address them.

Translatable Videos

GNOME 3.8 features new getting started videos. These videos are built from SVG resources that are translated with the ITS-based XML translation tool itstool. Members of the GNOME documentation team will show how it all works.