Want to show the world what you’ve been working on? Email your proposal to. We’re interested in any topic related to documentation, support, and open communities. In particular, we’re excited to see talks related to the following:
Engaging user communities to create user-generated content, managing contributions and contributors, and getting people excited about helping other users.
Running effective documentation sprints, either in-person or remotely.
Making documentation available to everybody through better internationalization, localization, and accessibility.
The Open Help Conference has a heavy focus on open discussion, so we prefer presentations that foster discussion and collaboration. Plan to speak for 45 minutes. Proposals are evaluated as they come in, so send your proposal as soon as possible.
Doc sprints, book sprints, and doc-athons
A "documentation sprint" is a short period (typically a few days) when a group of people come together, virtually or actually, to collaborate on writing documentation on a given topic or related topics. Find out how several projects and organizations have implemented this idea to boost their content and enhance their documentation community. Learn tips for running a successful doc sprint.
Listening to your Audience
Too often, we write docs for ourselves, and either don’t listen to our audience at all, or tell them that they’re asking the wrong questions. But if the docs don’t answer questions that the readers are actually asking, they’re going to go somewhere else for those answers. In this talk, Rich will talk about listening to users, and what things we might be able to do to encourage them to talk to us.
Drupal for Tech Comm: Walkthrough to full-featured CMS
This year, Provonix, a Drupal shop based in Belgium, introduced Walkthrough, a tool that leverages new Drupal features to allow the easy creation and management of virtual web tours and tutorials that can step the user through complex workflows. In this talk, we’ll look at why people are excited about Walkthrough and we’ll discuss how Drupal is evolving into an increasingly useful platform for technical communication.
Solving the Q+A conundrum with StackExchange
Three years ago StackExchange opened up a process that allows projects to run their own StackOverflow-like site if there was community interest. Ubuntu applied and launched “Ask Ubuntu”, which has been growing steadily. But how do StackExchanges fit with other project resources? Many projects have wikis, mailing lists, and forums, how does an SE site fit in a way that doesn’t make those things redundant? What about open source clones of SE? How do they measure up? In this talk I will share some lessons workflows, governance, and moderation to make the site useful for users.
Documentation: Don’t be Afraid
Whether you’re just rolling out a new project, or you’re maintaining ten years and three major versions of legacy code, good documentation is vital for your users. But writing good docs doesn’t need to be a long, painful process. This talk will get you started - and finished! - in no time.
From first drafts to final revisions, we’ll discuss how to get started, how to build on what you already have, and even some ideas for attracting volunteers to help document your project.
How Mozilla supports users all over the world
The Mozilla support platform is built around a fully localizable wiki and an awesome community of volunteers. Together we’re able to support nearly half a billion users in dozens of languages. This talk will look at some of the lessons we’ve learned about writing good docs and helping users find them.
Open Support: A Panel Discussion
How do you keep a community engaged in providing support for users? How do you make sure users get the answers they need and get a good impression of your community? Join us for a lively panel discussion with experts in community-based support systems. Be prepared to join in the discussion with questions and your own experiences.
Demos and Briefs
Do you have something you want to show off, or something quick to say without preparing a full talk? We have slots for demos and brief talks. Briefs can be as short as a few minutes or as long as 15 minutes, but be prepared for questions. Emailwith a short description.
Can Help be Fun? A Wikipedia Experiment with Social Help
A year ago Wikipedia launched the Teahouse, a new-contributor support space with an intentional welcoming and playful tone, in a community that wasn’t known for its enthusiastically friendly response to new contributors. We focused on creative design, surfaced profiles of real helpers, emphasized invitation and personalization in Q&A forum responses, and implemented a badges program to motivate and acknowledge participants. Help forums that teach serious activities don’t have to be isolated and dry: they can be fun, supportive, and social experiences. We’ll show you why we think spaces like this can not only provide answers to contributors when they are stuck, they can create a sense of community and maybe even spark positive culture change.
Wikipedia: Too much documentation?
Wikipedia’s internal documentation has grown almost as rapidly as its articles. New editors seeking help easily find themselves overwhelmed. With editor numbers in decline, lowering these barriers to entry is crucial to the site’s future. In this talk I’ll briefly cover some of the biggest challenges, and how we’ve been trying to address them.
GNOME 3.8 features new. These videos are built from SVG resources that are translated with the ITS-based XML translation tool . Members of the GNOME documentation team will show how it all works.